Objective:

Gain the professional skills needed to work as a taxi driver or private hire (chauffeur-driven) driver.

Lesson content:

• Introduction to the job: Role, responsibilities and professional ethics for taxi and private hire drivers.
• Regulations and law: Passenger transport rules, customer rights and driver duties.
• Defensive driving: Safe driving techniques, stress management and handling road emergencies.
• Route management: Efficient routing, GPS use and adapting to traffic conditions.
• Customer service: Communication with passengers, service quality and problem solving.
• Vehicle maintenance: Basics of preventive maintenance and minor repairs.
• Practical training: Driving in varied conditions, professional scenarios and practical test preparation.

Expected outcomes:

Learners will be ready to pass the professional aptitude exam and work as taxi or private hire drivers with strong regulatory knowledge and service skills.